Our return policy allows you to return items within 14 days from the date of delivery. The returned items must be in perfect condition, unworn, unwashed, and with all original tags attached. You can receive a refund or opt for a gift card refund (+15% bonus). Please note that original shipping fees are non-refundable, and returns should be made using a tracked shipping method.

To return an item, simply contact our customer service to initiate the process. Once your return request is approved, you can ship the item back to us. Please make sure the item is in the original condition and within the return window. You will be responsible for the return shipping costs, and it's recommended to use a tracked service to ensure safe delivery.

The refund process can take up to 10 business days after your returned item arrives at our warehouse. If you choose the Gift Card Refund option, you'll receive the card within 2-3 business days. If you select a refund to the Original Payment Method, the funds may take 7-10 business days to reflect in your account after processing.

We do not offer direct exchanges. If you want a different size or model, you need to return your original item for a refund and then place a new order. Please note that returns are subject to the 14-day return policy, and shipping costs for the returned item are your responsibility.

Returns are not free. You, as the customer, are responsible for the return shipping costs. This depends on the carrier you choose and the country from which the return is made. Additionally, if there are any customs duties or import taxes for exchanges, these are also the responsibility of the customer. We advise using a tracked shipping service to avoid complications.